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FAQs

How does a V.Locket work?

Our V.Lockets open approximately 45 degrees which allows you to add or remove charms of your choice to create a truly customised piece which are securely fastened by strong magnets.

How many charms do the V.lockets hold?

We recommend a maximum of 7-9 charms for our large lockets, between 3-4 for our medium lockets and up to 2 for our small lockets with all been ablie to fit additional accents. Please note, if you are ordering multiple initials, open hearts or the wine glass charms that these are our largest motion charms so it will impact the number you can fit in; the size of each charm is provided in its description.

What size are the V.Lockets?

The size of each locket is provided in its description. However, the Large V.Locket is around the size of a 50 pence piece. The Medium V.Locket is around the size of a 10 pence piece and the Mini V.locket is around the size of a 5 pence piece and are recommended for minors or those prefering a more subtle piece.

I would like a charm that you don't have?

We are constantly working with our design team to extend the range of charms that we offer as well as using social media as a platform to get consumer feedback. Please let us know if there is something you would like particualrly via email at sales@venuswithlove.co.uk, Facebook at Venus with Love or Twitter @venuswithlove.

How do I look after my V.Locket?

Please treat your V.Locket with care. The glass on the V.Locket can inevitably be delicate, thus, take pride in your locket. Furthermore, we recommend that you remove your locket before entering water and to clean it with a specialist jewellery cloth to restore shine when needed.

Can I go in the shower in my V.locket?

We would advise against entering water whilst wearing your V.Locket. Please remove your jewellery before showering or swimming.

Do the motion charms jangle?

Motion charms are obviously able to move, however, they do not jangle or make a noise when moving.

Are they heavy to wear?

Not at all. Despite being sturdy with a magnetic clasp, they are light and easy to wear.

Can I return my purchase?

At Venus with Love, we want you to be completely satisfied with your purchase. Thus, if you are not, please return within 14 days of purchase, in the original packaging in its original condition. Please email us at sales@venuswithlove.co.uk for a returns form. Returns costs are paid for by the customer. In the unlikely event that your item develops a manufacturing fault, we will offer a repair or replacement within the first 6 months.

Do you ship outside of the U.K?

We are happy to ship to our customers worldwide however please email us at sales@venuswithlove.co.uk for a postage quote.

Can you offer express delivery?

We aim to operate on a same day / next working day dispatch method via first class Royal Mail, however please contact us if you would like an alternative shipping method by emailing sales@venuswithlove.co.uk

If I order today when will I receive my order?

We aim to have all orders dispatched within 3-5 working days.